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Operations Executive

Operations Executive

Golden Destinations by ICE HOLIDAYS Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
8 hari lalu
Penerangan pekerjaan

Overview

Join to apply for the Operations Executive role at Golden Destinations by ICE HOLIDAYS Sdn Bhd .

This is a full-time on-site role as an Operations Executive at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Golden Destinations by ICE HOLIDAYS Sdn Bhd provided pay range

This range is provided by Golden Destinations by ICE HOLIDAYS Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

  • Manage end-to-end travel arrangements for FIT, GA, MICE, FS, and G-Stay, with a strong focus on hotel bookings and coordination under the G-Stay program.
  • Handle manual bookings, changes, cancellations, and special requests in line with company policies and partner guidelines, especially for G-Stay.
  • Liaise with hotels, suppliers, PICs, and internal teams to ensure smooth communication and accurate fulfilment of G-Stay and other bookings.
  • Support the respective Manager / Superior in ensuring booking accuracy, service quality, and overall efficiency.
  • Monitor and follow up on pending bookings, confirmations, payments, and supplier responses.
  • Resolve customer and partner issues promptly and professionally, with priority on G-Stay cases.
  • Maintain accurate records of all bookings and communications for transparency and traceability.

Job Requirements

  • Minimum 2 years of experience in the travel industry, preferably in operations or customer service.
  • Familiar with B2B travel workflows, especially in Travel and Tourism Industry.
  • Proficient in English and Mandarin (spoken, written, and reading).
  • Strong interpersonal skills – able to communicate well with both outspoken and soft-spoken partners / clients.
  • Detail-oriented with strong follow-up skills and the ability to manage multiple bookings simultaneously.
  • Comfortable working long hours on a computer or mobile device.
  • Basic knowledge of Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
  • Willing to travel for company assignments or site inspections (travel allowance provided when necessary).
  • Location : Jalan Raja Chulan, KL

    • Job Benefits

  • Annual Company trip (For Confirmed Employees)
  • Group PA insurance (For Confirmed Employees)
  • Yearly Bonus depending on Company performance and reflect to Individual performance
  • Twice performance appraisal review annually to identify room for improvement process
  • Outpatient medical coverage from registered clinics
  • Employee price for travel packages (For Confirmed Employees)
  • Company uniform provided
  • Travelling claims by receipt
  • Monthly training arrangements from Company
  • Exclusive employee HR software applications (leaves, claims, payslips etc)
  • At least once a year Team Building arrangements
  • Monthly / Weekly Company sports & recreations for everyone

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Other
  • Wholesale

    • Referrals increase your chances of interviewing at Golden Destinations by ICE HOLIDAYS Sdn Bhd by 2x

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