Customer Service Consultant

Overview

The Customer Service Assistant is tasked with driving all the back-office activities necessary to receive, process, and confirm customers’ orders timely for any customers within the SEA region and for any customer buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake and revenue for the given period and to match customers’ delivery time expectation and to improve or enhance our customer’s experience. He / She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers’ data.

Responsibilities

• Drive back-office activities to receive, process, and confirm customer orders in a timely manner for SEA region and for Solution driven products in the Retail and Fuelling Solutions Industry.
• Maximize efficiency in order intake and revenue; align delivery times with customer expectations; improve customer experience.
• Manage all outbound customs and trade issues and maintain relevant customers’ data.

Qualifications

About the company

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

Vontier (NYSE : VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem.

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