Head, TB Delivery Channel

Responsibilities

• Monitor delivery channel and project's performance and develop strategies to improve the channel's proposition, utilization & penetration rate, user experience & interface, project roadmap and execution.
• Market Research & Analysis - Competitive intelligence gathering and client / industry segmentation survey.
• Collaborate with TB Sales, Product Partners & regional counterparts to develop strategic business plans to increase Cash Management and Reflex penetration and utilization.
• Develop and implement internal product training programs for TB Sales and Product Partners.
• Pre / Post Sales & Implementation Support - supporting Sales, Client Support and Implementation Team in managing new client requirement (RFP) and closure of large or complex deals.
• Product administration - managing issues related to vendor management, regulatory and compliance.
• Channel Management - coordinate and manage product development life cycle & system development lifecycle. Support external stakeholders on SDLC which are related to cash management platform.
• Channel Management Support - provide support to Client Services, Implementation team and Sales on the system issue escalation.
• Mentor new joiners / assignee in managing and executing system development lifecycle.
• Initiate, draft or manage the submission of paper for notation or approval related to cash management platform in the committee i.e GDTC, BRC, GTAC, BRC, GCRC or BNM.
• Represent the team in relevant external events and forums with regards of digitalization.
• Contribute new knowledge to Chapter and the industry in form of talks or articles.
• Review & continuous refinement of user interface, system workflow and system response time in order to increase the penetration, utilization and to improve client experience.
• Continuously support product manager in review and address evolving regulatory requirements from PayNet and BNM, ensuring adherence to all applicable guidelines at all times.
• Responsible in leading a team, overseeing day-to-day tasks, and developing strategies for product initiatives, such as understanding customer needs, defining the product vision, and working closely with cross-functional teams to prioritize features and enhancements.

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