Store Manager l Massimo Dutti Pavilion

Overview of the Role

The Store Manager is responsible for consistent operational excellence in the store and has full P&L responsibility and ensures Brand compliance for the store. He / She creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.

Responsibilities

Drive Sales

• Lead by example in customer service, greet customer and give assistance and make sure standards are followed to reflect a strong image for our brands and company.
• Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.
• Engages with relevant department colleagues to enlist support for local opportunities that deliver sales growth for the store.
• Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.
• Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.
• Scheduling and daily planning for store cover, based on sales trend / week and hours / day.

Commercial & Visual

Stock Management

Service Standards

Service Measurements

Compliance

Health & Safety

Duty Management

Loss & Prevention

People Policies and Process

Voice of Employee

Performance Development (PDR)

Profitability

Requirements

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