Loyalty Manager

Additional Information

Job Number

Job Category

Rooms & Guest Services Operations

Location

Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450VIEW ON MAP

Schedule

Full Time

Located Remotely?

Position Type

Management

Job Summary

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He / she manages and coordinates all aspects of Elite members' journey : from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He / she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He / she is also responsible for managing part of the Loyalty Operations department.

CANDIDATE PROFILE

Education And Experience

• 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years' experience in loyalty / guest relations / guest recognition or related professional area.

OR

CORE WORK ACTIVITIES

Supporting Marriott Loyalty Program

Maintaining Elite Appreciation, Guest Services and Front Desk Goals

Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support

Leading the Team and Conducting Human Resource Activities

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.

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