customer relation executive cum service advisor

JOB DESCRIPTION :

Customer Interaction :

Handling phone calls, emails, and other communication channels to address customer inquiries, concerns, and complaints.

Database Management :

Maintaining and updating customer records, contact information, and purchase histories in a timely and accurate manner.

Service Coordination :

Arranging and confirming appointments for services, product updates, or other customer-related activities.

Feedback & Follow-Up :

Conducting post-service calls to gauge customer satisfaction, gathering feedback, and identifying areas for improvement.

Problem Resolution :

Analyzing customer issues to find root causes and coordinating with internal teams to ensure timely and effective resolution.

Escalation :

Escalating complex or unresolved issues to supervisors or the appropriate departments for further action.

Relationship Building :

Developing and maintaining good rapport with customers to foster loyalty and achieve high customer satisfaction.

Job Types : Full-time, Permanent, Fresh graduate

Pay : RM2, RM3,000.00 per month

Benefits :

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Language :

Work Location : In person