Assistant Facilities Manager

Assistant Facilities Manager

Salary : MYR 7,000.00

Duties and Responsibilities

Service Delivery

• Oversee contracts and evaluate performance of sub-contractors on site.
• Coordinate and manage client’s administrative issues in regard to FM
• Manage communication channels between the Employer and Client's team.
• Review and report against agreed SLA and KPIs.
• Liaise regularly with the Employer’s nominated representative on various issues and programs.
• Ensure the Employer’s and client’s processes and templates are aligned and comply with the local statutory laws.
• Monitor critical path activities and ensure timely escalation.
• Drive quality and consistency within the facility.
• Identify and implement initiatives towards cost and energy savings, work improvements. process sustainability etc.
• Develop and implement strategies, policies, procedures, and systems for service delivery.
• Ensure these are fair, open, accountable, and transparent.
• Maintain information and financial systems to ensure accuracy, accountability and client's reporting needs are met.
• Ensure adequate and competent resources (Staff, budget, time, skills, knowledge and experience) are deployed to ensure delivery of services meet objectives and KPIs.
• Put in place service benchmarks to measure performance against best practice to ensure continuous management improvement.
• To continuously seek for operation excellence to achieve efficiency, low cost and quality services.
• To maintain a minimum level of service standards and satisfactory service rating as per requirement in client's Health, Environmental and Safety Management.
• Ensure compliance to client's policies, procedures and strategies.
• To manage the smooth delivery service for Call center management.

Review / Continuous Improvement

Team Management

Requirements

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