Account Services Officer (Contract - based in Penang)

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• WHO WE ARE :
• Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Account Services Officer Why Join As an Account Services Officer at OCBC, you'll be the first point of contact for our customers, helping them manage their finances and achieve their goals. You'll have the opportunity to build strong relationships, resolve complex issues, and make a real difference in people's lives. It's a challenging but rewarding role that requires a unique blend of technical expertise, communication skills, and empathy. How you succeed To excel in this role, you'll need to be a problem-solver, a communicator, and a team player. You'll work closely with customers to understand their needs, resolve their issues, and provide personalized solutions. You'll also collaborate with internal stakeholders to ensure seamless service delivery and identify opportunities for process improvements. What you do - Respond to customer inquiries via phone, email, and in-person - Resolve complex account-related issues, such as transaction disputes and account discrepancies - Provide product information and recommendations to customers - Process account maintenance requests, such as address changes and account closures - Collaborate with internal stakeholders to resolve customer issues and improve service delivery Who you are - A degree or diploma in a relevant field, such as business or finance - At least 2 years of experience in customer service or account management - Excellent communication and problem-solving skills - Ability to work in a fast-paced environment and prioritize multiple tasks - Strong attention to detail and analytical skills - Proficient in Microsoft Office and banking systems Who we are Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.# # #
• What we offer :
• Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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