Cash Management Operations

Senior Consultant | Banking and Financial Services

Job Responsibilities

• Provide strategic leadership to the SWIFT Operations team based in the Malaysia hub, ensuring consistent adherence to the highest standards of operational excellence.
• Oversee and coordinate daily team activities, including transaction processing, volume management, team huddles, recruitment, and staff development.
• Proactively escalate issues to the Singapore team, ensuring timely resolution and alignment with service expectations.
• Monitor and ensure compliance with all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) agreed with the Singapore team.
• Uphold rigorous standards of operational control and regulatory compliance to safeguard the interests of the Group and its clients.
• Maintain audit readiness across all processes, ensuring alignment with internal and external assurance functions.
• Manage operational risk indicators and maintain error rates within defined thresholds.
• Address and resolve queries and complaints from the Singapore team in a timely and professional manner.
• Ensure the team is adequately trained, engaged, and equipped to meet performance expectations.
• Develop and maintain backup resources to ensure uninterrupted service delivery.
• Ensure full compliance with Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP) requirements, including participation in scheduled testing.
• Provide technical and operational guidance to team members as needed.
• Participate in cross-functional projects and strategic discussions with the Singapore team.

Job Requirements

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