Credit Control Executive

Summary :

The role is responsible for managing collections, negotiating payment plans, and ensuring payments are made within the agreed credit terms under Car Rental & Leasing Industry. This position plays a vital part in achieving the monthly collection targets set by the superior while maintaining accurate financial records.

Job Scope :

• Ensure timely collection of outstanding payments within the approved credit terms and limits.
• Follow up diligently with customers through calls, emails, or reminders to minimize overdue accounts and support monthly collection targets.
• Address and resolve customer disputes or payment-related issues promptly.
• Provide clear feedback and workable solutions to customers through professional communication (emails and calls), ensuring strong customer relationships while safeguarding company interests.
• Prepare and update the aging report accurately and submit it to the Head of Credit Control (CCU) by the 10th of every month.
• Actively participate in credit meetings to review debtor performance and propose action plans for overdue accounts.
• Ensure all official receipts are issued promptly and accurately.
• Verify that payments are correctly allocated to the respective accounts and that bank statements are updated in a timely manner.
• Prepare and send monthly Statements of Account to customers in a timely and accurate manner.
• Follow up with customers upon issuance to encourage prompt settlement of outstanding balances.
• Monitor and pursue recovery of long-outstanding debts (120 days and above), including accounts under legal action.
• Collaborate with legal teams or external agencies where necessary to maximize recovery of overdue amounts.
• Conduct thorough checks to ensure all documentation for new and existing debtors is complete, accurate, and properly filed before assigning codes.

Requirement :