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Credit Control
Coway MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia14 jam yang lalu
Penerangan pekerjaanHandle customer inquiries related to payment matters. Provide guidance on available payment methods (e.g., auto-debit, eCash, bank transfer). Escalate unresolved or complex cases to the supervisor / manager. Accurately record all collection activities in the system. Update customer payment status and remarks after every interaction. Prepare and submit daily, weekly, and monthly collection reports. Adhere to company SOPs, policies, and regulatory requirements. Maintain professionalism and integrity in all collection activities. Ensure no actions cause reputational or compliance risks to the company. Achieve individual and team collection targets set by management. Support initiatives to improve collection efficiency and minimize delinquency. Collaborate with internal teams (Credit, Customer Service, Legal, etc.) on related matters. Minimum SPM or equivalent qualification. At least 1–2 years of experience in collection, credit control, or related field (fresh graduates with strong communication skills are encouraged to apply). Good negotiation, persuasion, and communication skills. Ability to handle challenging customer interactions in a professional manner. Proficient in Microsoft Office (Excel, Word, PowerPoint) and familiar with collection systems. Able to work under pressure and meet strict deadlines. Maternity leave
Job Descriptions
a. Collection Management
- Contact and follow up with customers on overdue rental payments.
- Negotiate repayment schedules in accordance with company guidelines.
- Ensure timely collection of monthly payments and reduce delinquent accounts.
b. Customer Engagement
c. Reporting & Documentation
d. Compliance & Governance
e. Teamwork & Performance
Qualifications & Requirements
Job Type : Contract
Contract length : 12 months
Pay : RM2, RM3,000.00 per month
Benefits :
Work Location : In person
Buat amaran kerja untuk carian ini
Credit • Kuala Lumpur, Kuala Lumpur, Malaysia
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