Technology Lead - Modern Workspace
Logicalis Asia PacificCyberjaya, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanMinimum 5 years of experience in a team leadership role within IT services or modern workspace environments. Proven experience in people leadership, performance coaching, and operational excellence. Solid understanding and hands-on experience with : Office 365 / Microsoft 365 ecosystem VMware infrastructure Microsoft Azure platforms Strong stakeholder management skills with the ability to influence and drive cross-functional outcomes. Familiarity with ITSM tools and frameworks; ITIL Foundation Certification (V3 or V4) required. Excellent problem-solving, communication, and organizational skills. Supportive team environment : Confidential pulse checks show we are known for being Unselfish with knowledge, Flexible and Diverse, and there is always help when you ask. Pick your own adventure : Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project / Program Management. Project Management to Product Development. If something interests you, we will fund you to learn it, so you can become it! Breadth of experience and purpose : People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success. Flexible, modern, working arrangements : A hybrid working model that allows for a balance of productive remote working and in-person collaboration. Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology Industries : IT Services and IT Consulting
Overview
Join to apply for the Technology Lead - Modern Workspace role at Logicalis Asia Pacific.
Responsibilities
- Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements.
- Manage team deliverables with a focus on quality, timeliness, and customer satisfaction.
- Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders.
- Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction.
- Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance.
- Act as the primary escalation point for critical issues, including after-hours P1 / P2 incidents, ensuring timely and effective resolution.
- Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results.
- Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence.
- Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.
Requirements
Windows Server and Wintel environments
Benefits
About us
We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.
For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we will be glad to facilitate.
Details
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Technology Lead Modern Workspace • Cyberjaya, Selangor, Malaysia
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