(Johor) Mandarin Customer Service QA Team Lead
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia30+ hari lalu
Penerangan pekerjaanMinimum 2 years of experience in Quality Assurance, ideally in BPO or e-commerce sector. Proven experience as a QA Team Lead. Background in customer service is highly preferred. Excellent analytical, listening, and communication skills. Proficient in Mandarin and English (spoken and written); Cantonese is a plus. Flexible and willing to work in a 24 / 7 environment. Training Provided Allowance Provided EPF and SOCSO Annual Leave / Medical Leave 5 Working Days Associate Full-time Customer Service Industries : Human Resources Services
Overview
Quality Assurance Team Lead role with focus on delivering accurate audits, coaching agents, and driving service quality in a BPO / e-commerce environment. Base pay range information is provided by the employer. Your actual pay will be based on skills and experience.
Responsibilities
- Lead and guide QA team to deliver accurate audits and feedback.
- Monitor and evaluate customer interactions for service quality and compliance.
- Coach and support agents to consistently meet luxury service standards.
- Work with operations and training teams to improve processes and performance.
- Provide reports and insights to management and client stakeholders.
Qualifications
Benefits
Seniorities
Employment type
Job function
Location : Nusa Jaya, Johore, Malaysia
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service Mandarin • Iskandar Puteri, Johor, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Customer Service Team Lead
ST ENGINEERING E-SERVICES PTE. LTD.Islandwide, SG Asia, Europe, the Middle East, and the U.The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, sm...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Mandarin Customer Service (Johor)
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia Mandarin Customer Service (Johor).Agensi Pekerjaan JobScoper Sdn.Handle inbound calls, live chat, and emails regarding inquiries, complaints, comments, and feedback related to the companyâs product...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service QA (Mand Eng, Johor)
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia This range is provided by Agensi Pekerjaan JobScoper Sdn.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Ensure associates’ transactions comply ...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
- Dinaikkan pangkat
Mandarin QA (Johor Bahru)
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.This range is provided by Agensi Pekerjaan JobScoper Sdn.
Your actual pay will be based on your skills ...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Customer Service Team Lead (Mandarin / Cantonese)
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia Customer Service Team Lead (Mandarin / Cantonese).Agensi Pekerjaan JobScoper Sdn.Customer Service Team Lead (Mandarin / Cantonese).
Agensi Pekerjaan JobScoper Sdn.Lead, mentor, and develop a high-pe...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
- Dinaikkan pangkat
Software QA Engineer – Mandarin Speaker (WFH)
PeopleLAKE GroupGelang Patah, Johor, Malaysia Software QA Engineer – Mandarin Speaker (WFH).Join to apply for the Software QA Engineer – Mandarin Speaker (WFH) role at PeopleLAKE Group.
Our client is a leading IT service provider specializing i...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
- Dinaikkan pangkat
Mandarin Speaker Customer Service (Crypto)
UBASE AsiaIskandar Puteri, Johor, Malaysia We are looking for Mandarin-speaking candidates to join our team as Non-Voice Customer Support Representatives for.This is a remote position with responsibilities focused on chat-based support only...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Mandarin Team Leader (Customer Service)
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.This range is provided by Agensi Pekerjaan JobScoper Sdn.
Your actual pay will be based on your skills ...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Customer Service QA (Mandarin / Cantonese)
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia Customer Service QA (Mandarin / Cantonese).Agensi Pekerjaan JobScoper Sdn.This range is provided by Agensi Pekerjaan JobScoper Sdn.
Your actual pay will be based on your skills and experience — talk w...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
IPQA Team Lead
InsuletGelang Patah, Johor, Malaysia Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform.In the last two decades w...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Mandarin Customer Service TL (Ecommerce) - Johor
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Lead, mentor, and develop a high-performing team.
Set goals, track performance, and drive continuous im...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
- Dinaikkan pangkat
Team Leader ( Mandarin Speaker)
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia Team Leader ( Mandarin Speaker).Agensi Pekerjaan JobScoper Sdn.Lead a team of customer service representatives supporting e-commerce clients, ensuring adherence to SLAs, quality standards, and clie...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
- Dinaikkan pangkat
Technical Service Team Lead (CCTV)
RN CARE PTE. LTD.Islandwide, SG In Charge of overseeing the whole process of service cum maintenance workflow.Responsible for the front line contact with client representatives on all service and maintenance related issues.In cha...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Johor Bahru - Mandarin Speaker
TPPasir Gudang, Johor, Malaysia Customer Service Representative - Johor Bahru.Work From Home until March 2026 (tentative) — later reporting to the Johor office.
Provide live chat, inbound calls & email support.Working Hours : 9 : 00 ...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Mandarin / Cantonese Customer Service QA
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia Customer Service Officer - Singapore Airlines Service Centre at ION Orchard; Customer Experience Specialist – Singapore; Customer Care Consultant - Based in Malaysia.
Monitor and evaluate customer i...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Team Lead (Mand Eng - Johor)
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia Customer Service Team Lead (Mand Eng - Johor) role at Agensi Pekerjaan JobScoper Sdn.Job title : Customer Service Team Lead (Mand Eng - Johor).
Lead, mentor, and develop a high-performing team.Set go...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
- Dinaikkan pangkat
Customer Service Team Lead - ST ENGINEERING E-SERVICES PTE. LTD.
ST ENGINEERING E-SERVICES PTE. LTD.Islandwide, SG Asia, Europe, the Middle East, and the U.The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, sm...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Mandarin / Cantonese QA (Customer Service) - Johor
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia Ensure associates’ transactions comply with client guidelines and quality standards.Conduct QA evaluations, root cause analysis, and provide regular reports.
Identify performance trends, training ne...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu