Tech Support L1 / L2 (Mandarin or Japanese Speakers)

Tech Support L1 / L2 (Mandarin or Japanese Speakers)

Oxydata Software Sdn Bhd, a 100% Malaysian‑owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms. We deliver IT Managed Services, DevOps, Outsourcing, and Enterprise Application Development to drive digital transformation for global clients.

We are seeking an experienced Commvault Technical Support Engineer (L1 / L2) to provide expert technical support to enterprise customers for Commvault’s backup, recovery, and data management suite.

What You’ll Do

• Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, both remotely and on‑site.
• Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
• Manage and monitor backup operations, disaster recovery plans, and storage utilization to ensure efficiency and reliability.
• Document technical procedures, support case notes, and solutions for customer issues.
• Perform root cause analysis and escalated software bugs or product enhancements as needed.
• Contribute to labs, simulations, and product beta testing initiatives.
• Provide best‑in‑class support via phone, email, and online forums, maintaining high customer satisfaction.
• Coordinate with product development and engineering teams for advanced troubleshooting and resolution.
• Stay up to date with Commvault product changes, emerging backup technologies, and compliance requirements.

What You Bring

Must‑have :

Nice‑to‑have :

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Seniority level : Mid‑Senior level

Employment type : Contract

Job function : Information Technology, Executive Search Services

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