Pharmacy Database Administrator

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Overview

The Pharmacy Database Administrator is responsible for maintaining, optimizing, and safeguarding Cigna’s digital infrastructure and pharmacy database to ensure data is accurate, secure, and readily accessible to support timely claims handling and efficient customer service.

Responsibilities

• Ensure all medication data (names, strengths, dosages, interactions) in relevant database(s) is accurate, up-to-date, and standardized.
• Monitor and validate newly created records by team members and resolve discrepancies in database records.
• Support digital transformation initiatives related to pharmacy claims operations and Cigna’s data systems.
• Assist the Claims SMEs, Quality Review and Audit agents, and IOH Member Claims Management team in improving overall quality results.
• Help reveal patterns of operational errors through data‑mining exercises.
• Summarize findings in a report to be directed to the Head of the IOH Member Claims team.
• Follow up with stakeholders to ensure deadlines are met and any delays are communicated proactively.
• Manage workload proactively, communicating with your manager any risks or challenges to targeted completion dates.
• Take initiative and show confidence in correspondence with internal and external parties, where applicable.

Qualifications

Competencies

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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