Key Leader | Kuala Lumpur, Malaysia (Multiple-locations)

Location : Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive, and growth‑focused environment for our people.

Job Summary

The Key Leader role is an essential part of the store leadership team, impacting sales floor team members and guest experience daily. Key Leaders are responsible for leading by example, providing support to Educators, facilitating an outstanding guest experience, and overseeing all sales‑floor operations. They leverage key performance indicators and metrics to prioritize responsibilities while adapting to day‑to‑day business adjustments and challenges.

Core Responsibilities Of The Job

Leadership and People Management

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, career path guidance, and addressing performance concerns.
• Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

Guest (i.e., Customer) Experience

Working With Others

Operations

People Management

What We Look For

Job Requirements

Eligibility : Legally eligible to work in the jurisdiction of the store.

Availability : Willing to work a flexible schedule.

Other Willingness Requirements : Willing to work as part of a team and also complete work independently; willing to move through a store for most of a shift to help guests and accomplish work.

Experience : Work experience.

Job Assets (nice to have; not required) :

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program supports you in achieving your goals and focuses on what you love. In addition to competitive base pay and a team‑based bonus program, we also offer paid time off, generous employee discounts, fitness / yoga classes, parenthood top-up program, and personal and professional development programs. Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

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