Sales Manager

WE'RE HIRING SALES MANAGER

Employment Type : Full-time

Salary Range : RM4.000 – RM5,000

ABOUT US

SuamiSihat Clinic is part of the SuamiSihat ecosystem — Malaysia’s trusted brand in men’s wellness, performance, and relationship health.

We’ve empowered over 90,000 husbands nationwide through modern, clinical, and confidential care, and now we’re expanding our clinic team to scale that impact.

YOUR MISSION

Lead and grow SuamiSihat Clinic’s sales force to achieve sustainable monthly targets, maintain world‑class client experiences, and uphold our mission to normalize men’s health conversations in Malaysia.

KEY RESPONSIBILITIES

• i) Coaching & Team Development
• Train, mentor, and motivate Customer Service and Sales Executives to hit daily, weekly, and monthly sales targets.
• Conduct regular coaching sessions, roleplays, and call audits to sharpen closing skills, objection handling, empathy, and tonality.
• Build a competitive yet collaborative environment that rewards consistency, learning, and accountability.
• ii) Script, SOP & Playbook Optimization
• Develop, refine, and standardize WhatsApp, phone call, and follow‑up scripts across various buyer stages.
• Continuously test new scripts, templates, and hooks to improve closing performance.
• Maintain and update the Clinic Sales Playbook to ensure all scripts, SOPs, and workflows stay relevant and aligned with marketing direction.
• iii) Leads & Customer Database Segmentation
• Segment and manage leads by type (New Leads, Warm Leads, Returning Clients, VIP Members, Inactive Patients).
• Align with the marketing team to design personalized follow‑up campaigns for each segment.
• Oversee lead assignment, status updates, and database hygiene in CRM (Yezza / Meta / Google Sheets).
• Ensure proper tagging, retargeting, and remarketing flow for every customer segment.
• iv) Monitoring, Control & Quality Assurance
• Track daily performance dashboards : response rate, appointment booking %, show‑up rate, and closing ratio.
• Monitor message quality, ensure compliance with tone, professionalism, and clinical ethics.
• Prevent lead leakage and ensure consistent tracking across WhatsApp, Ads, CRM, and walk‑ins.
• Create transparent monitoring sheets for real‑time progress tracking and issue escalation.
• v) Reporting & Data Analysis
• Generate weekly and monthly sales reports (lead source breakdown, conversion by doctor, revenue per campaign).
• Analyze performance trends, identify gaps, and implement corrective actions quickly.
• Coordinate with Clinic Manager and Marketing Head to align targets, promotions, and campaign adjustments.
• Present weekly pipeline reviews and forecast reports for leadership visibility.
• 2. Experience & Retention
• Ensure seamless handover between sales, doctors, and follow‑up teams.
• Implement post‑treatment check‑ins, loyalty, and referral programs.
• Oversee membership renewals and reactivation campaigns to improve lifetime value (LTV).
• Track and analyze key sales metrics : CPL, CPA, LTV, retention %, and average consultation value.
• Run weekly insight reviews to identify what’s working and what needs improvement.
• Collaborate with marketing and operations for continuous funnel optimization.

WHO WE'RE LOOKING FOR

COMPENSATION

Basic Salary : RM4,000 – RM5,000

WHAT WE OFFER

LOCATION

(Connected to LRT Subang Jaya – 40m walk)

HOW TO APPLY

Send your resume to or WhatsApp us at

Subject : Sales Manager – SuamiSihat Clinic

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