Lead Collection and Recovery

To lead and effectively manage the Collection teams to control delinquencies, non-performing loans and minimize credit losses on lending portfolios.

• Responsible for effective early and late collections and recovery strategies of lending portfolio.
• Lead to achieve KPIs set in terms of delinquencies, flow rate and managing performance of in-house collection and Debt Collection Agency
• Create Collections related MIS and implement appropriate strategies to prevent flow through of accounts, manage portfolio delinquencies, minimize losses and increase debt recovery
• Hands on experience in developing Collections strategy and managing the day-to-day debt collections process including champion / challenger strategy and legal matters.
• Able to manage collections cost / expenses incurred within budget.
• Develop Collection procedures and policies for delinquency management and loss mitigation programs.
• Establish key Collection's metrics for internal and Debt Collection Agency performance monitoring against goals.
• Formulate strategies together with portfolio management team including early warning and pre / post delinquency management.
• Establish, review, and improve efficiency and productivity performance and activities of Debt Collection Agencies
• Liaise with Credit Reporting Agency and lawyers on legal matters, filling winding up / bankruptcy petition and perform close monitoring of the accounts under legal status.
• To coordinate and manage restructure / rescheduled request, prepare restructure / rescheduled strategies, negotiate with customers, review, and recommend strategies to Management for approvals.
• To closely monitor repayment of delinquent accounts and quick action is taken to maximize the recovery.
• To prepare weekly / monthly performance and productivity of Debt Collections Agencies report to the management team.
• Drive improvement with the aim of streamlining / automating Collections processes

Job Requirements :