Loss Prevention Officer

Job Number :

Job Category : Loss Prevention & Security

Location : Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470

Schedule : Full Time

Position Type : Non-Management

Position Summary

• Patrol all areas of the property and assist guests with room access.
• Monitor closed circuit television, perimeter alarm system, duress alarms, and fire life safety system.
• Lock property entrances when required.
• Conduct daily physical hazard inspections.
• Respond to accidents, contact EMS, or administer first aid / CPR as required.
• Assist guests / employees during emergency situations and notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest / employee disturbances and call for outside assistance when necessary.
• Complete incident reports to document all security / loss prevention related incidents.
• Handle all interruptions and complaints, resolve safety hazard situations, and escort any unwelcome persons from the property without interrupting the orderly flow of operations.
• Report to scenes of vehicle accidents / thefts and complete a loss prevention shift summary / daily activity report.
• Maintain confidentiality of all security / loss prevention and property reports / documents; release information only to authorized individuals.
• Conduct investigations, gather evidence, and interview relevant parties.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to management.
• Complete safety training and certifications; ensure uniform and personal appearance are clean and professional.
• Protect company assets and uphold confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate clearly and professionally; prepare and review written documents accurately.
• Develop and maintain positive working relationships; support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

EEO Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savoring the good life. We provide authentic, chic, and memorable service along with experiences that inspire guests to savour the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.

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