Head of Product, Business Communication Platform

Head of Product, Business Communication Platform

Maxis – Kuala Lumpur, Malaysia.

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why this job exists and why it’s critical?

Head of Business Communication to lead a team to design, create and manage A2P messaging, voice and Telco API for Maxis Enterprise to grow revenue, subscribers and maintain product competitiveness across various segments in Enterprise.

What are you accountable for?

• To create new plans, promotions and bundles to enhance market competitiveness and help achieve annual mobile revenue and market‑share target by segment
• To maintain and rationalize existing plans and bundles to ensure effective and streamlined customer usage experience and efficient resources usage
• To create and manage effective processes and SOP for all product consumption and enhance customer experience
• To measure and evaluate product pricing and yield ensuring mobile profitability
• To enable availability of devices and device ownership programs for enhancing customer acquisition, retention and growth
• To price, package and take to market relevant fixed and solutions as convergence offer to the market
• To solicit and maintain relevant market insights and product performance insights enabling better and more relevant design of mobile products
• Drive alignment with other divisions from sales, operations, segment heads, product developments, finance, pricing, ISD, business intelligent and marketing for product development and GTM strategy for your products
• To lead business development and establish partnership ecosystem for Telco API offering

What do you need to have for this role?

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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