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Customer Service Executive

Customer Service Executive

MumsMe Sdn BhdMalaysia
1 hari lalu
Penerangan pekerjaan

MumsMe is currently looking for TALENTS like you to join as a Customer Service Executive. You will be mainly responsible with the job scheduling for our beauty therapists and coordinate the delivery of services as informed to the clients.

We do not need you to be an expert in the industry because we are willing to train and guide you. But hey, these traits are still much appreciated : detail-oriented, customer-service oriented professionalism, good communication skills.

Your Benefits

  • Annual Bonus
  • Annual Increment
  • Transport Allowance / Season Parking Cards
  • Attendance Bonus
  • Happy Funds - to brighten up your day in any way when you feel down
  • Wellness Benefits - funding you for a healthy lifestyle
  • Outpatient Benefits - claims for you and your dependents
  • Biannual Pinnacle Performers Cash Awards
  • Public Holidays Entitlement (All Federal & State Holidays)
  • Career Progression in 1 - 2 years
  • Employee Referral Incentives
  • Company and Team Events
  • Medical Insurances

Job Descriptions

  • Handle incoming and outgoing phone calls, respond to messages across social media platforms including, but not limited to WhatsApp, SMS, and webmail to ensure prompt delivery of professional assistance.
  • Actively follow up with potential clients to address their concerns and persuade them to sign up for our services.
  • Deliver clear, complete, and reliable details regarding services, promotions, and client queries across all communication channels.
  • Assigning jobs to therapists, update schedules, and ensure all appointments are confirmed and reminders are sent.
  • Arrange and oversee bed deliveries and collections, ensuring smooth service operations.
  • Identify customer needs, handle complaints, process service extensions, terminations, balance payments, and refunds efficiently.
  • Maintain records, update client information in the system, and ensure all necessary details are logged in official WhatsApp groups.
  • Utilize tools to send bulk messages and promotions to clients, ensuring efficient outreach and follow-ups.
  • Send feedback forms and track responses to ensure quality service and customer engagement.
  • Undertake ad hoc duties assigned as and when required.

    • Job Requirements

  • Minimum 1 year of customer service experience is preferred.
  • Fresh graduates are welcome to apply too, as training will be provided.
  • Proficiency in written and spoken English & Mandarin (to liaise with mandarin-speaking clients).
  • Able to work on a 5 days work week with rotational roster .

    • Working Hours : 10am - 7pm

    If you are ready to embark on a career journey, we shall look forward to work with you

    Buat amaran kerja untuk carian ini

    Customer Service Executive • Malaysia

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