Customer Service Executive

Work Arrangement :

Remote work

5-day work week (off days on Monday and Tuesday)

1-year contract

Key Responsibilities :

• Respond to customer inquiries via email and online chat in a professional, courteous, and timely manner
• Handle customer issues and complaints, ensure customer satisfaction
• Provide accurate and up-to-date information about our products, services, and company policies
• Maintain detailed records of customer interactions and follow up as needed
• Collaborate with internal teams to continuously improve service quality and efficiency
• Assist agents with customer-related inquiries
• Perform other ad hoc tasks as assigned

Job Requirements :

• Proficiency in both Chinese and English as the staff will be liaising with Chinese Customers regularly.
• Strong communication and interpersonal skills
• Have a positive attitude, patience, and a genuine interest in helping others
• Entry-level candidates are welcome to apply