Executive, Customer Service

Under Armour Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Purpose of Role

The Executive, Customer Service will act as a liaison, provide product and service information and resolve any emerging problems that our South APAC (SG, MY, HK, ID, PH, TH) customers might face with accuracy and efficiency. He / she will also be responsible to ensure excellent service standards, respond efficiently to customer inquiries via calls, live chat and emails to maintain high customer satisfaction.

Your Impact

Customer Experience Management

• Take ownership of customers’ issues and follow problems through to resolution
• Ensure customer satisfaction and provide professional customer support
• Handle escalated complaints and feedback from customers
• Keep accurate records and document customer service actions and discussions in the call centre database in a comprehensive manner
• Manage orders via the system according to customer’s request
• Liaise with internal and external stakeholders to resolve customer issues

Improvement To Company Branding

Knowledge Sharing

Qualifications

Relocation

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

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