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Customer Service Executive (Rotational Shift)

Customer Service Executive (Rotational Shift)

iFAST Global Bank LimitedKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Customer Service Executive (Rotational Shift)

Consistently deliver world-class customer service by professionally handling customer enquiries and concerns across call, email, and live chat channels.

  • Consistently deliver world-class customer service by professionally handling customer enquiries and concerns across call, email, and live chat channels.
  • To be the verifier for account onboarding and process the applications globally for bank account opening through online video verification.
  • Explain banking concepts and product features to clients.
  • Identify and assess customers' needs.
  • Liaise with relevant departments to resolve issues brought up by customers.
  • Consolidate feedback, while seek to improve service quality and user experience of iFAST Global Bank portal or mobile app.
  • Undertake special assignments, and ad-hoc duties required by supervisors.
  • Handle complaints, provide appropriate solutions or alternatives within the given time frame and follow up to ensure resolution.
  • Ensure customer satisfaction and provide professional customer support.

Requirements :

  • Willing to work on a 24 / 7 rotational shift schedule, including nights, weekends, and public holidays.
  • Fresh graduates are welcome to apply and training will be provided
  • Good command of English and Mandarin, both spoken and written.
  • At least diploma in any disciplines.
  • Prior experience in a contact centre environment is encouraged to apply.
  • Customer oriented with good listening, communication and interpersonal skills.
  • Able to work in a fast-paced environment as well as adapt / respond to different types of inquiries.
  • Candidate graduate with Banking and Finance or equivalent background will have an advantage.
  • Perks and Benefits :

  • Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
  • Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
  • Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
  • Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
  • Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs
  • if you invest through our platform.
  • Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
  • Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
  • Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
  • Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
  • Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
  • Annual Leave : Entitlement to 21 days of annual leave.
  • We are an equal opportunities employer and welcome applications from qualified candidates.

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