Order Management SpecialistBusinesslist • Kuala Lumpur, Kuala Lumpur, Malaysia
Order Management Specialist
Businesslist • Kuala Lumpur, Kuala Lumpur, Malaysia
8 hari lalu
Penerangan pekerjaanBachelor's degree in Business Administration, Supply Chain, or related field. 3‑5 years of experience in order management, customer service, or supply chain coordination – preferably within a multinational or fast‑paced environment. Proficiency in Mandarin and English (spoken and written) is required to support Mandarin‑speaking clients and partners. Hands‑on experience with ERP systems (SAP, Oracle, or equivalent) and strong Microsoft Excel skills. Strong attention to detail, organisational skills, and the ability to manage multiple priorities under tight deadlines. Excellent communication, problem‑solving, and stakeholder management skills. Contract : 6 Months (Option for conversion to permanent) Covered medical expenses. Opportunity to work in a dynamic, multinational environment with regional exposure. Career growth opportunities within the supply chain and commercial operations functions. Supportive and collaborative culture that values teamwork and continuous improvement.
Responsibilities
- Process, validate, and manage customer purchase orders accurately within the ERP system, ensuring compliance with contract terms and pricing.
- Coordinate closely with supply chain, logistics, and warehouse teams to ensure timely product availability, delivery, and shipment tracking.
- Serve as the main point of contact for Mandarin‑speaking customers, handling inquiries, order status updates, and issue resolution promptly and professionally.
- Monitor order backlog, delivery schedules, and inventory levels to proactively identify and resolve potential supply or fulfilment issues.
- Collaborate with finance to support billing accuracy, credit release, and payment follow‑ups when required.
- Ensure accurate documentation for all orders, including sales confirmations, invoices, shipping documents, and related reports.
- Support continuous improvement initiatives in order management processes to enhance operational efficiency and customer satisfaction.
- Prepare and analyse order‑related reports (order volume, fulfilment rate, delivery performance) for management review.
Successful Applicant
What’s on Offer
Contact
Ariff Kamri
Quote job ref JN-
Phone number +6012 375 0286
#J-18808-Ljbffr
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