Sales Capability Development Lead

Executive Recruitment Firm Monroe Consulting is currently recruiting on behalf of an established GLC with strong presence within the consumer, logistics and technology sector. Our distinguished client is currently hiring for a Capability Lead, Sales and Service Quality . The winning candidate will work closely and collaborate with business functions to ensure learning and development requirements are identified, agreed upon, and developed to the highest standard, in alignment with group values.

Responsibilities

Own It :

• Identify, define, assess, and monitor capability and competency requirements for functional teams in Sales.
• Create and curate learning curriculums and roadmaps for sales, retail, and customer service which deliver measurable learning experiences that build skills, drive performance, and increase engagement.
• Assess learning and development needs of individuals and teams.
• Plan, schedule, and deliver training workshops, both online and in-person.
• Provide sales coaching and mentoring, at individual and functional team levels, to improve performance gaps and reinforce best practices, focusing on sales techniques, product knowledge, and customer engagement strategies.
• Accompany sales personnel on client visits to observe real-time interactions, identify areas for improvement in sales techniques, product presentation, and objection handling, and subsequently tailor individualized coaching and development plans.
• Assess quality of training delivery of trainers in the Divisions and govern alignment to Group values and principles.

Build Trust :

One Team :

Move Fast :

Delight Customers :

Drive Innovation :

Job Requirements :

#J-18808-Ljbffr