Location
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Summary
Senior Network Engineer – Level 2 & Level 3 support for network infrastructure.
Responsibilities
- Provide Level 2 & L3 support for network infrastructure, including routers, switches, firewalls, and other networking devices.
- Troubleshoot and resolve network connectivity issues in collaboration with the Level 1 support team.
- Respond to escalated incidents and service requests within defined SLAs.
- Investigate and diagnose complex network and application issues, providing root cause analysis.
- Implement and maintain monitoring tools to proactively identify and address potential network and application performance issues.
- Implement and enforce security best practices for network infrastructure and applications.
- Collaborate with other IT teams, including systems administrators, database administrators, and application developers, to resolve cross‑functional issues.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.5-8 years of experience in network support roles with a focus on Level 2 support.Strong knowledge of networking protocols, technologies, and best practices.Experience in troubleshooting and supporting applications in a networked environment.Familiarity with security principles and practices for networks and applications.Excellent troubleshooting and problem‑solving skills.Certifications such as Cisco Certified Network Associate (CCNA) or other relevant industry certifications are a plus.Additional Information
Experience : 5-8 YearsNotice Period : Immediate to 30 DaysLocal Malaysia candidates preferred.Immediate joiners desirable.Seniority Level : Mid‑Senior levelEmployment Type : Full‑timeJob Function : Information TechnologyIndustry : IT Services and IT ConsultingContact :#J-18808-Ljbffr