Service Engineer (Electronic Equipment)

Company Description

Founded on March 31, 1950 in Japan, the company is a leading manufacturer of commercial kitchen equipment and facility design solutions. Its product range includes bakery machinery, cooking and thermal equipment, hygiene solutions, and food-processing systems, serving a wide variety of industries worldwide. Malaysia office setup in Year 2021 as a wholly-owned subsidiary with a capital of RM 1,000,000. The Malaysia office provides comprehensive services covering kitchen design, installation, and maintenance. As a Japanese company, the company is backed by firm management principles and a reputation for quality and reliability. In line with company global philosophy, the Malaysian branch offers end-to-end solutions—from planning and manufacturing to after-sales service—embodying the company’s commitment to delivering comprehensive support for food businesses. Clients

Hospitality and F&B (restaurants, hotels) Institutional kitchens (schools, hospitals) Large-scale operations (factories, ship-based kitchens) Job Overview

As a Service Engineer, you will play a vital role in supporting clients by ensuring the smooth installation, maintenance, and operation of our commercial kitchen equipment. This position requires strong technical skills, proactive client service, and close collaboration with the sales team to deliver comprehensive solutions for our customers. Key Responsibilities

Provide on-site support for installation of kitchen equipment at client locations. Perform service, repair, and preventive maintenance on commercial kitchen equipment to ensure reliability and safety. Assist the sales team by offering technical expertise during client inquiries and project discussions. Conduct regular client visits to assess equipment performance and resolve on-ground technical issues. Work closely with sales staff to analyze technical issues and, when required, provide feedback and reports to headquarters. Collect and share market-related information (e.g., client shop expansions, competitor activities, equipment usage trends) to support future sales activities. Deliver training sessions to clients on equipment operation, safety, and best practices.

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