Debt Recovery Officer for Collection Agency

Ihsan Factor Capital Sdn BhdSelangorMalaysia, Selangor, Malaysia

17 hari lalu

Penerangan pekerjaan

Job Description

Bertanggungjawab untuk melaksanakan aktiviti kutipan hutang bagi mendapatkan semula bayaran tertunggak daripada pelanggan dengan cara yang beretika & profesional. Tugas ini memerlukan kemahiran komunikasi, rundingan dan analisis yang baik bagi memastikan kutipan dijalankan dengan berkesan tanpa menjejaskan hubungan pelanggan serta mematuhi dasar syarikat dan peraturan yang ditetapkan. Responsible for managing and executing collection activities to recover overdue payments from clients or customers in a timely, professional, and ethical manner. This role requires strong communication, negotiation, and analytical skills to ensure effective debt recovery while maintaining positive customer relationships and compliance with company policies & regulations.

Responsibilities / Tanggungjawab

Menghubungi pelanggan yang mempunyai tunggakan hutang.

Note : Converted to proper list item in bilingual form.

Contact customers with outstanding debts.

Berunding dengan pelanggan mengenai pelan bayaran balik, penyelesaian (settlement) atau penjadualan semula hutang mengikut polisi syarikat.

Negotiate repayment plans, settlements, or restructuring options according to company policies.

Memantau dan membuat susulan terhadap komitmen bayaran yang telah dipersetujui.

Monitor and follow up on agreed payment commitments to ensure timely collection.

Merekod dan mengemaskini semua aktiviti kutipan, maklum balas pelanggan dan status akaun dalam sistem.

Record and update collection activities, communication logs, and account statuses in the system.

Mengenalpasti dan melaporkan akaun bermasalah kepada pihak pengurusan.

Identify and escalate problematic accounts to management for further action.

Menyediakan laporan berkala mengenai prestasi kutipan, baki hutang tertunggak dan kemajuan pemulihan.

Prepare regular reports on recovery performance, outstanding debts, and collection progress.

Membantu dalam merancang serta melaksanakan strategi kutipan bagi meningkatkan kadar kutipan.

Assist in developing and implementing collection strategies to improve recovery rates.

Menjaga kerahsiaan dan profesionalisme dalam mengendalikan maklumat pelanggan.

Maintain professionalism and confidentiality when handling customer information.

Kreatif.

Creative.

Menepati Masa, Jujur & Rajin berusaha.

Punctual, Honest & Hardworking.

Job Info & Requirements

Contract Type : Full-time

Job Type : Executive

Experience Level :

10 years

Job Categories : Customer Svc / Call Centre

SPM

Language Required : English, Bahasa Malaysia

Nationality Preferred : Malaysians Only

All Genders

Own Transport : Motorcycle

Salary & Other benefits : RM 1,700 to RM 5,000 per month

Note : Do not include suspicious ad prompts or management links not relevant to the role content.

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