Credit Control & Recovery Assistant Manager / Manager
The Credit Control and Recovery Assistant Manager / Manager oversees the debt collection and recovery processes across all Malaysian businesses, ensuring aligned processes, efficient recovery of outstanding debts, and optimal credit control practices. The role may require domestic travel to manage and streamline collection strategies and to foster relationships with key stakeholders, implementing best practices for credit control in diverse environments. The manager works closely with finance, legal, and sales departments to mitigate risks and improve cash flow. Ability to attend court hearings and collaborate with Lawyers for legal actions; experience in car financing and personal loan issuance and collection is an added advantage.
Key Responsibilities
Build and maintain relationships with operations teams across different business entities and industries (healthcare, logistics, automotive, agribusiness and trading, property management, commercial printing, retail / entertainment / sports).
Coordinate with in‑house legal teams to facilitate smooth litigation and recovery efforts, including attending court hearings.Liaise with external debt collection agencies and credit bureaus as needed to pursue difficult cases.Country OversightCoordinate with local subsidiaries to ensure uniformity and efficiency in debt recovery processes.
Conduct regular visits to local offices to manage collections, provide support, and align on strategies.Ensure consistency in credit control procedures across all business entities in Malaysia.Debt Collection and Recovery StrategyLead and closely follow up the debt collection efforts.
Develop, implement, and monitor strategies for effective debt recovery.Negotiate payment plans and settlements with clients to reduce overdue receivables.Ensure legal compliance in all debt collection practices.Experience in car financing / personal loan collection is preferred.Reporting and AnalysisPrepare regular reports on collection activities, outstanding debts, and overall credit control performance.
Analyze trends in collections and credit risks, making recommendations for improvement.Provide insights on potential risks and strategies to mitigate them.Qualifications and Experience
Bachelor’s degree in Finance, Business Administration, Accounting, or a related field.At least 5 years of experience in credit control, debt collection, or a related role, with international exposure preferred.Strong knowledge of debt collection laws and practices.Proven ability to manage multiple regional teams and projects.Willingness to travel domestically on a regular basis.Key Skills
Cost, debt, and other negotiation and influencing skills.Financial acumenAbility to handle difficult and empathetic conversations and communications.Debt management and recovery strategiesKnowledge of legal processes in Malaysia.Proficiency in accounting software (SQL Financial Accounting) is an added advantage.Ability to work independently and coordinate work with remote teams.Benefits
Company Vehicle & Accommodation ProvidedMedicalMiscellaneous allowanceSports (e.g. Gym)#J-18808-Ljbffr