Global Mobility & HR Operations Executive

Location : Kuala Lumpur, Malaysia

Department : HR

Role : Global Mobility & HR Operations Executive

Mode : Full Time

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Role Description :

We are seeking a strong, adaptable, and motivated individual to join our People team as a Global Mobility & HR Operations Executive. This role focuses primarily on visa and expatriate management, while also supporting HR operations and employee experience. You will help ensure smooth mobility processes, compliance with MDEC, Immigration, and PERKESO requirements, and efficient day-to-day HR support across the company.

You’ll report to the Chief of Staff and work closely with the HR team to deliver a seamless people experience for our global workforce.

Global Mobility & Visa Management (Core Focus)

• Handle the end-to-end preparation and coordination of Employment Pass (EP), Dependent Pass, Special Pass, Long-Term Social Visit Pass, Permission-to-Work (PTW), and MTEP applications and renewals.
• Manage PERKESO processing and approvals for new employment visa applications.
• Coordinate relocation logistics for expatriate employees — including flight bookings, temporary accommodation setup, and onboarding arrangements — in collaboration with external vendors when required.
• Liaise with MDEC, Immigration offices, embassies, and external immigration consultants for visa document submission, collection, and follow-up as needed.
• Maintain accurate tracking of visa timelines, passport validity, and renewal reminders to ensure compliance with immigration requirements.
• Support process improvement initiatives within the mobility function, such as streamlining document workflows or tracking systems.
• Collaborate with Finance, and department managers to ensure timely processing of mobility-related documentation, updates and approvals.
• Support continuous improvement initiatives within the mobility function, such as streamlining document workflows, enhancing data accuracy, or maintaining updated mobility guides and templates.

Workplace Experience & Operations (Supporting Scope)

Qualifications

Here’s what’s in for you

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