MS Engineer (L1) - Japanese & English-speaking

Overview

MS Engineer (L1) - Japanese & English-speaking at NTT DATA, Inc.

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As MS Engineer (L1) - Japanese & English-speaking at NTT DATA, you’ll step into an entry-level role where your primary focus will be providing managed services to ensure our clients\' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.

You’ll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it\'s providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.

You\'ll also identify opportunities for optimization, whether it\'s reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we\'re always ahead of the curve.

Throughout your journey with us, you\'ll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You\'ll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

Job Responsibilities

• Provide first-level support for hardware, software, and network-related issues to end users.
• Assist in the installation, configuration, and maintenance of end-user computing devices and software.
• Provide support to end users on various IT systems and applications.
• Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
• Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
• Coordinate troubleshooting procedures with customers, system / network vendors, and network carriers.
• Receive and execute Service / Change Requests as per company and / or customer defined rules and procedures.
• Document and track all support requests and incidents in the company’s ticketing system.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Maintain up-to-date knowledge of company products, services, and IT infrastructure.
• Recommend procedure modifications or improvements to streamline support processes.
• Perform other job-related duties as assigned to support the IT department.

Requirements

Workplace

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Important : Third parties fraudulently posing as NTT DATA recruiters. NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process. Remain vigilant of third parties who may impersonate NTT DATA recruiters—whether in writing or by phone. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect fraudulent activity, please contact us.

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