Team Lead - Customer support (Call Operations - Cantonese Speaker)

Overview

Be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey. Responsibilities

Handle enquiries through phone / live chat and provide extra-ordinary service to our customers in a professional and timely manner Address members’ enquiries effectively and maintain satisfactory quality of customer service Make appropriate recommendations to meet customers’ expectation Escalate enquiries, when necessary, in line with internal guidelines Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors. Qualifications

With 3 - 5 years of CS experience in insurance or financial industry Good knowledge of healthcare and medical insurance product Good communication skills and professional telephone manner Strong sense of responsibility with high level of integrity and trust Note : This refined description excludes unrelated postings and boilerplate content while preserving the core job information and EEO considerations.

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