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Customer Service Representative

Customer Service Representative

ConcentrixKajang Municipal Council, Selangor, Malaysia
10 hari lalu
Penerangan pekerjaan

Overview

Concentrix is seeking a Customer Service Representative to handle inquiries via live chat, email, and phone, following SOP to ensure high-quality support.

Responsibilities

  • Show empathy by listening to customer needs and concerns and provide solutions based on SOP to improve customer satisfaction.
  • Maintain a deep understanding of standard operating procedures (SOP) to ensure accurate support.
  • Attend customer inquiries through live chats, emails, and phone calls.

Requirements

  • At least SPM / O level / UEC
  • Fresh graduates are encouraged to apply
  • Languages required : Mandarin to deal with clients from Taiwan
  • Able to work in the office located at Sunway Visio Tower, Cheras
  • Accept 24 / 7 rotational shift
  • Intake period in November
  • Working Hours

    9 hours per day, including 1 hour resting time; 5 days per week.

    Benefits

  • 19 days Annual Leave & 14 days Medical Leave
  • Medical Insurance and Medical Claim
  • EPF, EIS & SOCSO
  • Additional Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Customer Service
  • Industry : Outsourcing and Offshoring Consulting
  • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Service Representative • Kajang Municipal Council, Selangor, Malaysia

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