Solutions Engineer (English Speaking)

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Constructor's mission is to enable educational organisations to provide high‑quality digital education to 10x people with 10x efficiency. With strong expertise in machine intelligence and data science, Constructor's all‑in‑one platform for education and research addresses today’s pressing challenges : access inequality, tech clutter, and low engagement of students.

Role Overview

• Support the sales team to promote, market and demo Constructor Platform solutions.
• Conduct live demos, create tailor‑made demos and scripts to increase sales.
• Maintain frequent interaction with prospects, customers and partners.
• Collaborate with Project Managers, Product Managers, Dev‑Ops, Course Designers and other stakeholders.
• Resolve customer inquiries promptly and document interactions in ticket tracking system.
• Educate customers to become proficient users through support and knowledge base articles.
• Follow up on issues to ensure customer satisfaction and elevate to senior support engineers when needed.
• Collaborate with internal teams : 3rd‑Line Technical Delivery, Development, Projects.
• Maintain and create knowledge base articles and technical documents.
• Participate in regular support team meetings.

Qualifications & Experience

What We Offer