Assistant Director, HR Operations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Role OverviewAs Associate Director of HR Operations, you will play a pivotal role in shaping and executing HR operational strategies across our Value Creation Center sites. You will be responsible for driving excellence in HR service delivery, ensuring compliance, and enabling scalable solutions that support rapid growth and transformation. This role demands a dynamic leader who thrives in ambiguity, adapts quickly, and inspires cross-functional collaboration.Key Responsibilities

• Lead HR operations across PSA, PTSI, and PTLS sites, ensuring consistent, high-quality service delivery with site HR Operations teams
• Oversee payroll, benefit administration, compliance and employee data management and HRIS optimization.
• Streamline HR Operations Processes to improve efficiency, scalability and employee experience
• Ensure HR services are delivered with accuracy, timeliness, and alignment with company policies.
• Partner with site HR to align HR operations with business needs to support onboarding and employee lifecycle processes.
• Partner with the Director of HR Operations to implement strategic initiatives that enhance operational efficiency and employee experience.
• Provide inputs into the design and execution of a best-in-class HR Service Delivery Model, ensuring high quality support for employees and stakeholders.
• Develop and monitor KPIs / Metric to assess HR Services effectiveness and implement improvement
• Drive digital transformation initiatives (e.g HR automation, self-service tools) to enhance service delivery.
• Champion process excellence by identifying opportunities for automation, simplification, and standardization.
• Resolve complex HR operational issues and escalate as needed while maintaining compliance.
• Navigate complex and evolving environments with agility, providing clear direction and support to teams.
• Foster a culture of continuous improvement and innovation in HR operations.
• Mentor and develop the HR operations team, promoting professional growth and operational excellence.Qualifications & Experience
• Proven experience in HR operations leadership, preferably in a regional or multi-site capacity.
• Strong understanding of HR systems, compliance, and service delivery models.
• Demonstrated ability to lead through ambiguity and scale operations in fast-paced environments.
• Excellent stakeholder management and communication skills.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma) is a plus.What We’re Looking ForWe seek a dynamic and resilient leader who is comfortable navigating uncertainty and driving clarity. You should be energized by the challenge of building scalable HR operations in rapidly growing sites and passionate about delivering exceptional employee experiences.
• Prudential is an equal opportunity employer.
• We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa.We are headquartered in London and Hong Kong and are focused on four strategic regions : Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners.Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.Find out more atFollow us on LinkedIn

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