Senior LCL Export Coordinator (NVOCC)

Senior LCL Export Coordinator (NVOCC)

Application Deadline : 31 October 2025

Department : Export

Employment Type : Full Time

Location : Klang

Reporting To : Eunice Goh / Emily Chan / Terri Leong

Description

The main function of this role is to assist customers in day-to-day activities, liaise with carriers, transporter, warehouse operator, fumigation, and ad-hoc tasks. Monitor customer support, quotations and maintain volume and trade lanes, and ensure all procedures and time frames are followed as per agreed SOPs and workflows and must be adhered to at all times.

Key Responsibilities

• Attending to local and overseas customer inquiries pertaining to rates
• Respond promptly to customers’ inquiries on booking confirmation, shipment follow up sailing confirmation, and continuously monitor shipments until cargo arrival
• Responsible for bookings preparation and telemarketing for local customer cargoes
• Booking arrangements and follow up container status with carriers
• Dealing with warehouse regarding container status (change of vessels / departure date etc.)
• Preparation of railing instructions and liaising with warehouse / truckers
• Follow up with shippers on any discrepancy in M3 or packages
• Ensure all necessary shipping documents are in place within the given time frame
• Coordinate internally with sales and documentation team

Qualifications

Skills, Knowledge and Expertise

Benefits

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