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outlet supervisor

outlet supervisor

CW Hikari Foods Sdn. Bhd.Shah Alam, Selangor, Malaysia
9 jam yang lalu
Penerangan pekerjaan

JOB RESPONSIBILITIES

  • Ensure daily cleanliness, hygiene, and safety compliance at the ramen outlet in line with QAQC and food safety standards.
  • Manage daily stock of ramen ingredients, toppings, packaging, and disposables — place timely orders and minimize wastage.
  • Deliver fast, friendly, and consistent customer service in a high-volume, quick-service environment.
  • Supervise and coordinate with service crews during peak and off-peak hours.
  • Prepare and rotate staff schedules to ensure optimal coverage and productivity.
  • Report directly to the Operation Manager on daily operations, customer feedback, and any operational issues.
  • Monitor sales performance, queue times, order accuracy, and customer satisfaction metrics.
  • Prepare daily / weekly reports on sales, wastage, staffing, and customer incidents.
  • Strictly follow company SOPs for food handling, cash management, opening / closing procedures, and uniform standards.
  • Perform any additional duties as assigned by management (e.g., assisting during rush hours, mystery audits, promotional events).

JOB REQUIREMENTS

  • Education : SPM / O' Level or equivalent
  • Work Setting : Fast-paced F&B outlet environment
  • Reports To : Operation Manager

    Location : AEON Mall Shah Alam

    Working Hours : Daily 7.5 hours + OT , including weekends & public holidays.

    (One flexible rest day per week, scheduled between Monday to Friday)

    Uniform Provided — Just bring your energy and smile

    Buat amaran kerja untuk carian ini

    Supervisor • Shah Alam, Selangor, Malaysia

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