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Head of Resilience Operations Centre

Head of Resilience Operations Centre

Michael Page International Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia
11 jam yang lalu
Penerangan pekerjaan

Overview

In this high-impact leadership role, you will lead a mission-critical function at one of Southeast Asia's most prominent financial institutions, safeguarding operational continuity and customer trust.

A forward-thinking financial institution focused on operational excellence and customer-centric innovation, strengthening resilience to ensure uninterrupted service delivery.

Responsibilities

  • Lead end-to-end incident management, ensuring timely escalation, root cause analysis, and resolution.
  • Drive innovation in observability, predictive analytics, and automation across a vast and complex technology landscape.
  • Coordinate across technology, vendors, and business units to meet RTOs and RMiT targets.
  • Implement observability frameworks and proactive monitoring across all platforms.
  • Develop predictive analytics and leverage AI / ML for anomaly detection and automation.
  • Own production environment integrity, enforce change policies, and ensure seamless integration across on-premise and cloud.
  • Chair war rooms, maintain vendor management discipline, and drive operational excellence with best practices.

Profile

  • 12+ years in large-scale technology operations, ideally in banking or financial services.
  • Proven leadership in mission-critical production environments.
  • Expertise in observability platforms (APM, SIEM, log analytics, cloudnative monitoring).
  • Strong incident management, crisis leadership, and stakeholder management skills.
  • Familiarity with ITIL, DevOps, and SRE practices.
  • Job Offer

    If you're passionate about resilience and operational excellence, apply now to help keep the bank running smoothly.

    #J-18808-Ljbffr

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