Training Specialist

Training Senior Specialist

Please note that English and Chinese reading is a must.

Responsibilities

• Organize and conduct classroom-style / online trainings about product features and customer service techniques.
• Research, develop and expand effective digital training materials (e.g., videos and manuals / handbooks) for various company product lines and training needs.
• Ensure effective learning and applicability understanding needs of trainees, develop and review training materials, enriching the contents including collecting feedback to continuously improve training courses.
• Document training records and follow up on post-training feedback, analyse and summarise training activities to improve training quality.
• Identify skills and / or knowledge gaps in trainees that can then be addressed with suitable training methods or activities (e.g., simulations, mentoring on-the-job training, professional development classes).
• Manage and facilitate training curriculum by providing trainees with necessary information and assessment reminders.
• Collaborate with mentorship team to ensure aligned and complimentary training courses for CS members.

Qualifications

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