Helpdesk Support - Japanese Speaker

Airswift Federal Territory of Kuala Lumpur, Malaysia Overview

Helpdesk Support - Japanese Speaker Airswift Federal Territory of Kuala Lumpur, Malaysia 4 days ago Be among the first 25 applicants Responsibilities

Provide

phone / email support

to debug product issues for customers. Support

global customers

(especially from Japan). Resolve

moderate to complex technical problems . Recreate issues

in a lab environment for testing. Document solutions

to expand the knowledge database. Collaborate with teams to achieve shared goals. Continuously

learn new technologies

and improve expertise. Qualifications

Must-Have : Language :

Fluent in Japanese (written / spoken) – Native / near-native level. Fluent in English

(for communication / documentation). Education :

Degree / Diploma (preferably in Tech / Engineering). Technical Skills : 4+ years in

IP Networking

(Cisco routers : ASR 9K, NCS, etc.). Knowledge of

BGP, OSPF, MPLS, VPNs, QoS, Multicast . Hands-on with

IOS-XR / IOS-XE, Cable, Optical, SP Mobility . Soft Skills :

Team player, strong communication, problem-solving. Good-to-Have

Prior experience in a

technical support role . Seniority level

Mid-Senior level Employment type

Full-time Job function

Information Technology Industries

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