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Customer Service - Cantonese Speaking (Work from Home)
EPS ConsultantsKuala Lumpur, Kuala Lumpur, Malaysia20 hari lalu
Penerangan pekerjaanHigh school diploma or equivalent required. Candidate must be flexible working Onsite. Must have at least six months customer service experience or equivalent Must successfully pass a background check
Job Description
- Provide quick, accurate, and friendly service to customers via phone, email, or chat
- Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
- Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
- Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
- Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
- Build lasting relationships with customers, and other team members
- Be reliable, be on time and come in as scheduled
Educational / Work Experience and Requirements
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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