Senior Logistics, Customer Service Operations Controller

Senior Logistics, Customer Service Operations Controller

Job Openings Senior Logistics, Customer Service Operations Controller

About the job Senior Logistics, Customer Service Operations Controller

About t he Company

Our client was founded in 2016 to serve the growing demands of logistics to internal and external customer in Asia-Pacific region. Every customer and his individual situation is at the center of our offered solution.

They are looking for a Senior Logistics Officerto their small transport logistics operation team in Malaysia. As a part of a multi-cultural team you achieve exceptional service in corporation with global forwarders and other stakeholders. You will be responsible for coordinating and monitoring day-to-day shipments for appointed international customers, act as single point of contact and handle all mode of transports.

Responsibilities

• Receive, book, track and manage shipments in various modes of transports, primarily sea and air
• Monitoring of shipments and maintaining status and visibility of shipments
• Correct and timely handling and review of all transport relevant documents
• Serve as first point of contact for customers ensuring efficient customer communication
• Liaise with company's appointed Logistics Service Provider (LSP) and shipper as intermediate
• Troubleshooting by communicating with all involved parties and available resources in order to develop corrective action plans, attend to and solve incident and complain issues timely and efficiently.
• Fast replies to enquiries & requestwithin 24h hours or at least giving status update about action taken.
• Support reviews and development of standard operating procedures (SOP), internal and external
• Preparation and submission of relevant reports to customers.
• Co-operate with other departments locally and within the company's network.
• Assist Procurement Department in request for quote (RFQ), spot requests and performance reviewof appointed Logistics Service Provider (LSP)
• Settle freight costs on time and correct towards our customer and release them to our Logistics ServiceProvider (LSP)
• Share insights of market developments as well as customer information with the team and Director
• Support on any other related tasks assigned from time to time

Key Performance Indicators

Requirements

Remuneration

RM6,000 - RM 9,000

Consultants in Charge

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