General Manager, Operations Service Centre

General Manager, Operations Service Centre

OSL Pay – Federal Territory of Kuala Lumpur, Malaysia

OSL Pay is establishing its Operations Service Centre in Malaysia to support our global KYC and Customer Service functions. We are seeking an experienced General Manager to lead and oversee the setup, operations, and management of the Malaysia operations service center, ensuring operational excellence, compliance, and alignment with corporate standards.

Key Responsibilities

• Build and lead Malaysia-based KYC review and Customer Service teams.
• Develop organizational structure, staffing plans, and operational workflows.
• Foster a high-performance, compliant, and customer-focused team culture.
• Oversee daily operations of KYC processing, onboarding, and customer support functions.
• Ensure service quality, efficiency, and adherence to internal SLAs and regulatory standards.
• Implement KPIs, performance dashboards, and continuous improvement processes.
• Ensure KYC / AML processes meet both local and international regulatory standards.
• Work closely with Compliance and Risk teams to maintain high control standards.
• Act as the key liaison between Malaysia operations and Hong Kong headquarter, supporting alignment across product, technology, compliance, and business functions.
• Develop strategic initiatives to improve scalability and cost efficiency of operational services; drive digitalization, automation, and process optimization initiatives.

Who We Are Looking For

Life at OSL

How to Apply

If you're ready to build the future of finance with us, please apply with your resume.

About OSL Group

OSL Group (863.HK) is a leading global financial infrastructure platform bridging traditional finance and the digital asset economy through blockchain technology. The Group is dedicated to providing efficient, seamless, and regulatory-compliant financial services to individuals and businesses worldwide. OSL delivers a comprehensive suite of regulated services through its licensed platforms, including 24 / 7 OTC brokerage with deep liquidity fiat gateways and competitive pricing; omnibus brokerage solutions enabling traditional financial institutions to integrate digital assets; SOC 2 Type 2-certified custody with up to US$1 billion insurance protection; and compliant retail trading channels; wealth management solutions, including scheduled launches on tokenised treasuries and RWAs; and in preparation for cross-border payment infrastructure via OSL Pay. "Open, Secure, Licensed" are the principles OSL lives by. OSL is expanding its compliant infrastructure across Japan, Australia, and Europe, potentially Southeast Asia, powering the next generation of global financial infrastructure.

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