Manager

Job Responsibility

• Responsible in coordinating recovery and field visit activities to ensure a smooth and efficient operation at branch level.
• To work closely with Business Heads, Portfolio Managers and Site Visit Manager.
• Train and evaluate staff members within the collection department to ensure a sufficient number of staff members are available to handle the workload and achieve the target set.
• To keep track of each staffâs productivity including coaching staff who do not perform up to company standard.
• To conduct necessary investigations and follow-ups on high balances / un-contactable cases for self and team.
• To call and follow up with customers / accounts assigned on their outstanding payments.
• To negotiate / propose favorable payment arrangements for settlement of account outstanding.
• To ensure 100% compliance on established regulations, clientsâ requirements and customer information confidentiality at all times.
• To assist customers with any existing disputes to enable them to make full settlements.
• To handle administrative functions including compliance matters for the branch and ensure no audit findings for the branch.
• Ad hoc task as assigned by the Directors and Head of Business Operations.
• Develop and implement strategies to maximize recovery and minimize delinquency.
• Ensure collections activities comply with internal policies, industry best practices, and regulatory requirements.
• Create daily / weekly / monthly dashboards for management review.
• Optimize recovery tactics (e.g., call center strategies, field collections, settlements).

Job Requirements

Job Benefits