Customer Service Assistant

Sales Support. Liaising with principals / sales staff on the status of their orders.

• Efficient and accurate Order Processing input transfer into the SOL System.
• Prepare and consolidate Sales Report, backlog order, inventory report and any other relevant report which as and when required. This includes keeping track of any pending order.
• Administer invoice and job orders, inventory / keeping track of inventory and demo units.
• Assist in tender preparation and quotation preparation. This includes typing of quotation, Sebutharga, Tender and etc.
• Assist in handling customer inquiries or complaints and provide product or technical information on product range. Redirect customers’ enquiries to the respective Sales personnel / Service Engineer or Department Head.
• Coordinate for Department on Exhibition, Seminars and etc.
• Monitor and update customers on status of equipment under repair (Service Department).
• Assist the Sales Team in carrying out product demonstration and application as and when necessary (Sales Department).
• Handle customer orders and co-ordination of logistics for sales team on delivery of goods to site.
• Support the marketing and promotional activities including collating and preparing marketing kits
• Other administrative duties as and when required.

About the Company

We are an established reputable multinational company representing some of the world's most renowned scientific, industrial, pharmaceutical, medical and hospital equipment with operations in Hong Kong, China, Vietnam, Malaysia, Thailand, Singapore, Indonesia and Philippines.

Equal Employment Opportunity

We are an equal opportunities employer.

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