Tawaran kerja ini tidak tersedia di negara anda.
Customer Success Specialist - Cantonese - Klang
TeleperformanceGeorge Town, Penang, Malaysia6 hari lalu
Penerangan pekerjaanMinimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation Customer Results / Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office CSS represents the brand, the culture, and the values of the client Your attitude and how you behave will determine how our client is perceived by its customers It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times Customer concerns must be handled positively and professionally Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers Support customers to place online orders with the client Provide timely support to customers through available communication channels (inbound phone calls and email) Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty Identify and escalate priority issues through appropriate channels as and when necessary Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience Maintain and improves quality of service by sharing suggestions and recommendations Keep job knowledge and skills up to date by attending training and continuously learning Meet all key performance indicators set by the company and client Adhere to the policies and procedures set by the company and client
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are : Responsibility and Quality and a Passion for Excellence. The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience :
Required Interpersonal Skills :
Must be able to speak, read and write the required language to support
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Specialist Cantonese • George Town, Penang, Malaysia
Pekerjaan yang berkaitan
We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.
In this role, you will support customers via inbound calls and emails,...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
Are you a luxury automobile enthusiast who appreciates the finer details of high-end vehicles? If the answer is yes, we are looking for you!.
As a Luxury Brand Evaluator, you will step into the worl...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Position : Customer Success Specialist.Location : George Town, Penang, Malaysia.Language Requirement : English & Mandarin.
Working Hours : 9am to 6pm or 12pm to 9pm.Respond to customer inquiries via...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Position : Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills.
Location : Georgetown, Penang (Onsite).Working Hours : Monday to Sunday,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu 
Location : George Town, Penang, Malaysia.Language Requirement : English & Mandarin.Working Hours : 9am to 6pm or 12pm to 9pm.
Respond to customer inquiries via phone and email.Serve as the primary ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu 
Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
Customer Success Specialist - Mandarin Speaker - Penang
Arvion ServicesPenang, MalaysiaQuick Apply
- Dinaikkan pangkat
QA Specialist (Customer Service)
SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Become a Luxury Brand Evaluator Automobile Project in Penang, Malaysia
CXGGeorge Town, Penang, MYQuick Apply
- Dinaikkan pangkat
Assisted Sales Advisor - Bahasa Melayu
TeleperformanceGeorge Town, Penang, Malaysia The Assisted Sales Advisor is responsible for the direct marketing, sales and fulfillment of client\'s products and services to existing and new customers.
The Assisted Sales Advisor uses both the W...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Support(Mandarin / Cantonese Speaker)@ Bayan Lepas
Innovatz GlobalBayan Lepas, Penang, Malaysia Be among the first 25 applicants.Minimum of 6 months work experience in customer support in any industry.Fresh graduates are welcome with degrees in the following disciplines : English with Communic...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
- Dinaikkan pangkat
Customer Service Specialist
SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Success Specialist
Two95 International Inc.George Town, Penang, MYQuick Apply
- Dinaikkan pangkat
Immediate Hiring - Customer Service Inbound
Persolkelly Contigent Workforce Malaysia Sdn BhdGeorge Town, Penang, Malaysia Position : Customer Service Inbound Call.Handle all types of customer interactions across multiple channels, including correspondence, live chat, email, and calls.
Provide accurate and timely respons...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Customer Service – Mandarin & English - Fully WFH- RM3,000
Tribe DigitalSungai Petani, Kedah, Malaysia Customer Service – Mandarin & English - Fully WFH- RM3,000.Career growth opportunities – 80% of our frontline leaders have been promoted internally.
Support the customers of our leading mobile gamin...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
Hiring Customer Success Specialists - Night shift only
Two95 International Inc.Butterworth, Penang, MYQuick Apply
- Dinaikkan pangkat
Accounting Staff - Johor based (full time remote)
CR Consultancy Pte LtdKulim, Kedah, Malaysia Please do not apply if you do not have experience in bookkeeping / accounting.If you meets all the criteria stated below and interested in this role, please email your resume (English version) to ...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
The Customer Success Specialist (CSS)
Two95 International Inc.George Town, Penang, MYQuick Apply
- Dinaikkan pangkat
Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)
Bowtie Life Insurance CompanySungai Petani, Kedah, Malaysia Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.
As a young and fast-growing company, grooming and learning from the next gen...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Online Customer Support Jobs – Work from Home in Malaysia
Mashreq BankSungai Petani, Kedah, Malaysia The Elite Job is seeking dynamic, customer-focused individuals to join our team as Online Customer Support Representatives.
This is a work-from-home position based in Malaysia, offering flexibility ...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourAppGeorge Town, Penang, MYQuick Apply
- Dinaikkan pangkat
- Baharu!
Customer Service (Mandarin English)
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia Customer Service (Mandarin English).Agensi Pekerjaan JobScoper Sdn.Location : Georgetown, Penang, Malaysia.Respond to inbound customer enquiries via phone and email about online orders, product deta...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
- Dinaikkan pangkat
Become a Luxury Brand Evaluator Automobile Project in Taiping, Malaysia
CXGTaiping, Perak, Malaysia Are you a luxury automobile enthusiast who appreciates the finer details of high-end vehicles? If the answer is yes, we are looking for you!.
As a Luxury Brand Evaluator, you will step into the worl...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Team Leader (Contact Centre)
SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Telemarketing Specialist (Malay + English)
Alliance-TKKulim, Kedah, Malaysia Location : Remote | Full-time (5 / 2, 8h / day).Call and engage potential customers.Present products & special offers.Collaborate with other departments.
Stable internet & high-performance PC.Business De...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
- Dinaikkan pangkat
English - Mandarin Interpreter / Customer Service (WFH) (Remote)
GP Asia Sdn. Bhd.Sungai Petani, Kedah, Malaysia As a language interpreter, you will interpret on-demand calls from diverse sectors such as medical, insurance, legal, and utilities fields (Training provided).
Hence, fluency in English and Mandarin...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu