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Executive, Customer Service

Executive, Customer Service

CarsomePetaling Jaya, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

About You

  • CARSOME is on the hunt for a talented and experienced Telesales, Customer Service. We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour.

Your Day-to-Day

  • Perform Outbound Calls based on leads assigned by Team Leads via CARSOME’s CRM system & also handle leads via CARSOMEWhatsApp platform
  • Attend customer inquiries by providing accurate information regarding CARSOME’s used car business, product & service offerings.
  • Support customers in account registration, test drive appointments and also car booking
  • Proactively persuade customers to reschedule appointments that have been cancelled
  • Proactively inform customers of ongoing deals and promotion.
  • Deliver a high level of customer satisfaction
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.
  • Attend to the customers’ enquiries by providing the correct information regarding Carsome’s used car business product and service offerings.
  • To sell Carsome’s services to the customers & convince the customers to secure the sale accordingly.
  • Remind and confirm customers’ appointment(s).
  • Proactively persuade customers to reconsider appointment cancellations.
  • Proactively inform customer of ongoing deals and promotions.
  • Deliver high levels of customer satisfaction and positive customer experience.
  • Correctly identifying, assessing, and resolving customers’ true needs by clarifying the problems / issues; determining the root causes; and then solving the problems according to the different situations.
  • Always insisting on providing the most accurate and valid information to the customers by using relevant Carsome methods and / or tools provided.
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.
  • To maintain a consistent daily productivity (appointments & calls) performance.
  • To deliver a sustainable monthly overall sales performance – Inspections Target & Sales Target.
  • Responsible to follow up on your pending leads (no answer, call back, follow up, no show, cancelled, rescheduled).
  • Build a good rapport with the customers to enhance more sales and also to enhance Carsome’s bran
  • (Apply now at #J-18808-Ljbffr

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