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Junior Key Account Executive (VIP, Sales)

Junior Key Account Executive (VIP, Sales)

Alpha Iota BPOSungai Petani, Kedah, Malaysia
6 hari lalu
Penerangan pekerjaan

Junior Key Account Executive (VIP, Sales)

Alpha Iota BPO

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Posted 2 days ago

Join Our Alpha Iota Family, Where Everyone Wins!

Benefits

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams
  • and lots more!

Responsibilities

  • Responsible for managing customer accounts effectively, providing great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact.
  • Maintain an accurate record of client engagement.
  • Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp / Telegram chat.
  • Provide great customer experience through a consultative approach.
  • Be a strong team player and support company directions & goals.
  • Take ownership of your own performance by evaluating key metrics.
  • Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions.
  • Work location : Remote
  • Working hours : Monday - Friday (12PM - 9PM).

    • Qualifications

  • Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry.
  • Good command of English, Mandarin and Bahasa Malaysia.
  • Excellent communication skills & interpersonal skills.
  • Good negotiation skills with the ability to resolve issues and customer concerns.
  • Sense of ownership and pride in your performance and its impact on the company's success.
  • Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting.
  • A proficient communicator with a consultative sales approach.
  • Self-motivated and possess aggressive sales personality in achieving quantitative results.
  • Good attitude with hunter mentality.

    • Seniority level

    Executive

    Employment type

    Full-time

    Job function

    Sales and Business Development

    Industries

    Outsourcing and Offshoring Consulting

    Referrals increase your chances of interviewing at Alpha Iota BPO by 2x.

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