KV(Klang Valley) Network Operations Associate (Contract)

Overview

KV(Klang Valley) Network Operations Associate (Contract) – Maxis, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Responsibilities

• Managing all Field Operations & Maintenance issues related to network elements, ensuring KPIs and SLAs are met; including issues related to elements and facilities (landlord complaints, customer complaints, preventive maintenance and ad-hoc support for planned events) managed by respective site owners.
• First Level Support & Fault restoration for Mobile, Transmission & Fixed Network including facilities (M&E); 24x7 standby / shift as per duty roster.
• Ensure Preventive Maintenance scheduling and adherence on network elements; follow-up with Corrective Maintenance adhering to ISO 9001 : 2015 compliance.
• Support sites rollout projects to grow network footprint and technology development for coverage and dominance.
• Collaborate with regional Business Units to ensure network readiness in line with Sales Activities.
• Respond promptly to Authority & Governing Bodies (eg Police, Local Council, SKMM, ST, SBC, etc.) on O&M related issues.
• Maintain full compliance to Inventory and Service Delivery (by vendor).

Qualifications

What’s next?

Maxis values diverse voices and people. We hire and reward employees based on capability and performance—regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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